Effective as of January 1, 2020

Last updated December 14, 2022

Welcome to this Internet website offered by or in connection with RightSpace Storage (collectively, “we”, “us” or “our”). As used in this privacy policy (the “Privacy Policy”), the singular term “Website” includes https://rightspacestorage.com/ as well as any and all websites and all devices or applications that collect personal information from you that we or our successors, parents, subsidiaries, affiliates and related companies or other companies under a common control that we may have now or in the future (“Affiliated Companies”) operate that link to this Privacy Policy, web pages within each such website, device or application, any equivalent, mirror, replacement, substitute or backup website, device or application, and web pages that are associated with each such website, device or application.

We respect your privacy and are committed to protecting personally identifiable information you may provide us through our Website. We have adopted this Privacy Policy to explain what information may be collected in connection with our Website, how we use this information (including use by our Affiliated Companies) and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through our Website or through other means and devices described below and does not apply to our collection of information from other sources.

This Privacy Policy, together with the Terms of Use posted on our Website [https://rightspacestorage.com/terms-of-use], sets forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.

We generally keep this Privacy Policy posted on our Website and you should review it frequently, as it may change from time to time without notice. Any changes will be effective immediately upon the posting of the revised Privacy Policy. It is your responsibility to monitor and review any updates to this Privacy Policy. Your continued use of this Website, or online services provided by us, after such posting, will be deemed your acceptance of these changes to our Privacy Policy. WHEN YOU ACCESS OUR WEBSITE, YOU AGREE TO THIS PRIVACY POLICY. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, OR TO ANY CHANGES WE MAY SUBSEQUENTLY MAKE, IMMEDIATELY STOP ACCESSING OUR WEBSITE.

A. INFORMATION WE COLLECT

Our Website typically collects two kinds of information about you: (a) information that you provide that personally identifies you; and (b) information that does not personally identify you that we automatically collect when you visit our Website or that you provide us.

(1) Personally Identifiable Information: Our definition of “personally identifiable information” includes any information that may be used to specifically identify or contact you, such as your name, mail address, phone number, etc. As a general policy, we do not automatically collect your personally identifiable information when you visit our Website. In certain circumstances, we may request, allow or otherwise provide you an opportunity to submit your personally identifiable information in connection with a feature, program promotion or some other aspect of our Website. For instance, you may: (a) provide your name, address, email address, and phone number via the Website; (b) provide certain demographic information about yourself (e.g., age, gender, purchase preference, usage frequency, etc.) when participating in a survey, poll or blog; or (c) post a general comment and/or recommendation on our Website. Certain information may not be personally identifiable when standing alone (e.g., your age), but may become so when combined with other information (e.g., your age and name). Whether or not you provide this information is your choice; however, in many instances this type of information is required to participate in the particular activity, realize a benefit we may offer, or gain access to certain content on our Website.

(2) Non-Personal Information: Our definition of “non-personal information” is any information that does not personally identify you. Non-personal information can include certain personally identifiable information that has been de-identified; that is, information that has been rendered anonymous. We obtain non-personal information about you from information that you provide us, either separately or together with your personally identifiable information. We also automatically collect certain non-personal information from you when you access our Website. This information can include, among other things, demographic information, IP addresses, the type of browser you are using (e.g., Chrome, Firefox, Safari, etc.), the third party website from which your visit originated, the operating system you are using (e.g., Windows 10, Mac OS, iOS, etc.), the name of your Internet service provider (e.g., FiOS, Charter, etc.), the search terms you use on our Site, the specific web pages you visit, and the duration of your visits.

B. HOW WE USE & SHARE THE INFORMATION COLLECTED – COMPARE TO SECTION 2 PAGE 3

(1) Personally Identifiable Information: The personally identifiable information you submit to us is generally used to carry out your requests, to respond to your inquiries, to better serve you, or in other ways naturally associated with the circumstances in which you provided the information. We may also use this information to later contact you for a variety of reasons (any by a variety of means, including email, direct mail, telephone, text message, social media, etc.), such as customer service, providing you promotional information for our products or those of our Affiliated Companies, to communicate with you about content or other information you have posted or shared with us via our Website, to manage transactions (if any) such as credit card payments for any goods that you order from us or any of our agents or for the fulfillment of such transactions (e.g., delivery). The personal information you provide in connection with placing an order may be used by an authorized vendor to fulfill that order. We may share your personally identifiable information with third parties such as our co-promotional partners and others with whom we have marketing or other relationships. We may also share your information with our business partners who assist us by performing core services (such as hosting, billing, fulfillment, data storage, security, processing credit card payments, and delivering packages) related to our operation of this Website, processing and fulfillment of product orders, and/or by making certain Website functionality available to our users. Those business partners will only use your information to carry out their specific business obligations to us. You may opt-out from receiving future promotional information from us or our Affiliated Companies, or direct that we not share your information with any Affiliated Companies, as set forth below. Whether or not you opt-out is your choice; however, in many instances this type of information is required to participate in the particular activity, realize a benefit we may offer, or gain access to certain content on our Website.

(2) Non-Personal Information: We use non-personal information in a variety of ways, including to help analyze site traffic, understand customer needs and trends, carry out targeted promotional activities, better target advertising and advertising campaigns, and improve our services. We may use your non-personal information by itself or aggregate it with information we have obtained from others. We may share your non-personal information with our Affiliated Companies and third parties to achieve these objectives and others, but remember that such information is anonymous information that does not personally identify you.

(3) Demographic Information:  We use Google Analytics to Website users’ demographic information to better customize our advertising and advertising campaigns, targeting both existing and potential Website users.  You can find out more about this type of information gathering and use here: http://www.google.com/intl/en/policies/privacy/.  If you wish to discontinue of this type of information gathering and use, you can opt-out here: https://www.google.com/settings/u/0/ads?hl=en&sig=ACi0TCh6ug4w5yfdaYaH3h8YRh9kdsfp6f6dV7JbKLcFU83Djxplrdh9VlHy5j5z8ODBhs7JTVSJ-CkQSxeSmwdxAEt_Sk1pOz313vGkrEoMjDo8dVRyp6PQP629EEYT425MJV-6q50DtMf8StgIvSr02tjWMOnzmCANxMv8zPE9fvzY5xP.

C. OTHER USES & INFORMATION

(1) IP Addresses: An IP address is a number that is automatically assigned to your computer whenever you are surfing the Internet. Web servers (computers that “serve up” web pages) automatically identify your computer by its IP address. When visitors request pages from our Website, our servers typically log their IP addresses. We collect IP addresses for purposes of system administration, to report aggregate information to others, and to track the use of our Website. IP addresses may also be shared as provided in this Privacy Policy. IP addresses may be associated or linked to identifiable users of the Website.

(2) Cookies, etc.: “Cookies” are small text files from a website that are stored on your hard drive. These text files make using our Website more convenient by, among other things, saving your passwords and preferences for you. We may analyze the information derived from these cookies and other technological tools we employ (such as clear gifs/web beacons) and match this information with data provided by you or another party. We may provide our analysis and certain information to third parties (who may in turn use this information to provide advertisements tailored to your interests). In some cases this may involve disclosing identifiable information about you. Please note that advertisers that serve advertisements on our Website and third-party content providers that serve content on our Website may also use their own cookies and other technological tools which are subject to the advertisers’ or third-party content providers’ privacy policies, not this Privacy Policy.

If you are concerned about the storage and use of cookies, you may be able to direct your Internet browser to notify you and seek approval whenever a cookie is being sent to your hard drive. You may also delete a cookie manually from your hard drive through your Internet browser or other programs. Please note, however, that some parts of our Website will not function properly or be available to you if you refuse to accept a cookie or choose to disable the acceptance of cookies.

(3) Email Communications: If you send us an email with questions or comments, we may use your personally identifiable information to respond to your questions or comments, and we may save your questions or comments for future reference. For security reasons, we do not recommend that you send non-public personal information, such as passwords, social security numbers, or bank account information, to us by email. However, aside from our reply to such an email, it is not our standard practice to send you email unless you request a particular service or sign up for a feature that involves email communications, it relates to purchases you have made with us (if applicable) (e.g., product updates, customer support, etc.), we are sending you information about our other products and services, or you consented to being contacted by email for a particular purpose. In certain instances, we may provide you with the option to set your preferences for receiving email communications from us; that is, you can agree to receive some communications but not others. You may “opt out” of receiving future commercial email communications from us by following the instructions at the bottom of most emails we send, or as provided below; provided, however, we reserve the right to send you transactional emails such as customer service communications.

(4) Transfer of Assets: We may share your information with our Affiliated Companies, in which case we will require them to honor this policy. As we continue to develop our business, we may sell or purchase assets. In the event of a sale, merger, consolidation, change in control, transfer of substantial assets, reorganization, or liquidation, we may transfer, sell, or assign to third parties information concerning your relationship with us, including, without limitation, personally identifiable information that you provide and other information concerning your relationship with us.

(5) Other: Notwithstanding anything herein to the contrary, we reserve the right to use IP addresses to identify a visitor or disclose any personally identifiable or non-personal information about you if we believe that such action is necessary to: (a) fulfill a government request; (b) conform with the requirements of the law or legal process; (c) protect or defend our legal rights or property, our Website, or other users; (d) respond to claims that any posting or other content violates the rights of third parties; (e) in an emergency, protect the health and safety of our Website’s users or the general public; or (f) enforce compliance with our Website rules.

D. INFORMATION YOU PROVIDE

Information You Provide

We may collect the following Personally Identifiable Information that you voluntarily provide to us in using our Site and Services:

• Reserve a Unit. If you use our reservation feature, we will collect your first and last name, email address, and telephone number. If you use our online leasing feature, we will collect your first and last name, email address, postal address, telephone number, credit card number, military or veteran status, driver’s license number, initials and electronic signature, and insurance policy number or other evidence of insurance if you do not participate in our tenant protection or tenant insurance program.
• Careers. If you apply for a job, you will be directed to a third-party website hosted by JazzHR and asked to provide your first and last name, postal address, email address and telephone number.  You also will be asked to provide other information such as your resume, cover letter, LinkedIn URL, and employment-related information. You may also voluntarily disclose other information such as gender, race and ethnicity. JazzHR’s privacy policy is available here.
• Pay Bill Online. If you use our Pay a Bill online feature, you will be directed to portal within our website. To create an account, you will provide your phone number and the facility from which you rent a unit.
• Contact Us. If you contact us through the Site, we will collect your name, email address, telephone number, zip code, and your unit number. You also have the option of sending us a message, which may result in you providing additional Personally Identifiable Information. Our Contact Us form is hosted by Form Stack, a third-party website that will host and store this information. FormStack’s privacy policy can be found here. 
• Phone Calls: If you call a phone number on our website, we may collect your name, contact number, city, state, country, postal code, device & web browser. Your conversation may also be recorded and stored via CallTrackingMetrics, a third party company we use to manage call tracking lines. CallTrackingMetrics Privacy Policy can be found here.
• Big Query: BigQuery is an enterprise data warehouse that helps us manage and analyze customer data. BigQuery’s Privacy Policy can be found here. 

Information as You Navigate Our Site

We automatically collect certain Personally Identifiable Information through your use of the Site and Services, such as the following:

• Usage Information. We collect information such as which of the pages on the Site that you access, the frequency of access, and what you click on while on the Site.
• Device Information. We collect information about the device you are using, such as hardware model, operating system, application version number, and browser.
• Mobile Device Information. In addition to the Device Information listed above, when you access our Site via a browser on your mobile device, we collect and aggregate information about whether you are accessing the Site via a mobile device or tablet, device type, and carrier.
• Location Information. We collect location information from Site visitors on a city-regional basis. 

Third Party Information

In some cases, we may receive certain Personally Identifiable Information from you about a third party. For example, to reserve a storage unit, you may provide the name, email address, and personal phone number of a third party. If you submit any Personally Identifiable Information about another individual to us, you are responsible for making sure that you have the authority to do so and to allow us to use their Personally Identifiable Information in accordance with this Privacy Policy.

(6) Notice to Nevada Residents

Nevada law allows Nevada residents to opt-out of the sale of certain types of personal information.  Subject to a number of exceptions, Nevada law defines “sale” to mean the exchange of certain types of personal information for monetary consideration to a person for the person to license or sell the information to additional persons.  We do not currently sell personal information as defined in the Nevada law.  However, if you are a Nevada resident, you still may submit a verified request to opt-out of sales and we will record your instructions and incorporate them in the future if our policy changes.  Opt-out requests may be sent by email to privacyinforequest@rightspacestorage.com or by calling (888) 513-7831.

(7) Notice to California Residents

The California Consumer Privacy Act (CCPA) requires that we provide California residents with a privacy policy that contains a comprehensive description of our online and offline practices regarding the collection, use, disclosure, and sale of personal information and of the rights of California residents regarding their personal information.

The CCPA defines “personal information” to mean information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.  Personal information does not include information that is publicly available, deidentified or aggregate information.  For purposes of this “Notice to California Residents” section we will refer to this information as “Personal Information.”

Right to Know About Personal Information Collected, Disclosed, or Sold

Your Right

If you are a California resident, you have the right to request that we disclose what Personal Information we have collected about you in the 12-month period preceding your request.  This right includes the right to request any or all of the following:

(1)   Specific pieces of Personal Information that we have collected about you;

(2)   Categories of Personal Information we have collected about you;

(3)   Categories of sources from which the Personal Information was collected;

(4)   Categories of Personal Information that we sold (if applicable) or disclosed for a business purpose about you;

(5)   Categories of third parties to whom the Personal Information was sold (if applicable) or disclosed for a business purpose; and

(6)   The business or commercial purpose for collecting or, if applicable, selling Personal Information.

The CCPA defines “sell” to mean selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a California resident’s Personal Information to another business or a third party for monetary or other valuable consideration.

How to Submit a Request to Know

You may submit a request to know by clicking here and emailing the completed form to privacyinforequest@rightspacestorage.com or by calling us at (888) 513-7831.  You also may submit a request to know by submitting a form in person at one of our locations.

Our Process for Verifying a Request to Know

We will comply with your request upon verification of your identity and, to the extent applicable, the identity of the California resident on whose behalf you are making such request.  We will verify your identity as follows:

Request to Know Categories of Personal Information:  We will verify your identity to a “reasonable degree of certainty” by verifying at least two data points that you previously provided to us and which we have determined to be reliable for the purpose of verifying identities.

Request to Know Specific Pieces of Personal Information:  We will verify your identity to a “reasonably high degree of certainty” by verifying at least three pieces of Personal Information previously provided to us and which we have determined to be reliable to the purpose of verifying identities. In addition, you will be required to submit a signed declaration under penalty of perjury stating that you are the individual whose Personal Information is being requested.

Notice at Collection of Personal Information

We currently collect and, in the 12 months prior to the Last Updated Date of this Privacy Policy, have collected the following categories of Personal Information from individuals in a consumer capacity:

·         Identifiers (name, email address, postal address, internet protocol address, and driver’s license number and, if storing a vehicle, license plate number)

·         Telephone number

·         Signature and initials

·         Date of birth or age

·         Records of products purchased

·         Military or veteran status

·         Imagery of face (driver’s license picture and CCTV)

·         Credit card number

·         Bank account number (if a customer pays by check, we hold this information until the check is deposited)

·         Insurance policy number / other financial information (we collect a copy of a certificate/ evidence of insurance carried if the customer does not participate in our tenant insurance program or tenant protection program; if the customer is storing a vehicle; we also may collect this when we obtain evidence of auto insurance)

·         Medical and financial information collected during litigation

·         Customer number (account ID or tenant ID)

·         Audio and/or video (CCTV/photographs and recordings of phone calls or voice mail messages)

·         Unique personal identifiers (device identifier; cookies, beacons, pixel tags, mobile ad identifiers, or other similar technology; customer number, unique pseudonym or user alias; telephone numbers, or other forms of persistent or probabilistic identifiers that can be used to identify a particular consumer or device)

·         Geolocation data

·         Internet or other electronic network activity information (browsing history; search history; and information regarding consumer’s interaction with website, application or advertisement)

·         Professional or employment related information (including employment history)

We collect Personal Information directly from California residents and from advertising networks, internet service providers, data analytics providers, and operating systems and platforms.

In addition, if we engage in acquisition due diligence with a potential seller or business partner, we may collect renter names (from rent rolls) of California residents from the seller or business partner. We also may collect the following categories of Personal Information about the seller or business partner for purpose of the transaction:

·         Identifiers (name, postal address, phone number, email address, Social Security number or federal employer identification number)

·         Signature

·         Financial information (including income and expense statements, bank statements, real estate tax bills and information on any mortgages or loans the seller or business partner may have outstanding, income tax returns which may include their federal employer identification number or Social Security number, certificates of insurance, insurance loss runs (showing insurance claims history), affidavits confirming that the seller or business partner is not a foreign person (and identifying their federal employer identification number or Social Security number and their postal address). 

In addition to the purposes stated above in the Section “How We Use Your Information,” we currently collect and have collected the above categories of Personal Information for the following business or commercial purposes:

·         Auditing related to counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards

·         Helping to ensure security and integrity to the extent the use of the consumer’s Personal Information is reasonably necessary and proportionate for these purposes

·         Debugging to identify and repair errors that impair existing intended functionality

·         Short-term, transient use, including, but not limited to, nonpersonalized advertising shown as part of a consumer’s current interaction with us, provided that the consumer’s Personal Information is not disclosed to another third party and is not used to build a profile about the consumer or otherwise alter the consumer’s experience outside the current interaction with us

·         Maintaining or servicing accounts

·         Processing or fulfilling orders and transactions

·         Providing customer service

·         Verifying customer information

·         Enabling or effecting, directly or indirectly, a commercial transaction

·         Providing advertising or marketing services (except for cross-context behavioral advertising to the consumer)

·         Providing analytic services

·         Acquiring and selling self storage facilities and related properties, including identifying and conducting due diligence on such facilities and properties and negotiating transaction agreements

Sale, Sharing, and Disclosure of Personal Information

The CCPA defines “sale” as the transfer of Personal Information for monetary or other valuable consideration. Although we do not “sell” Personal Information as that term may be commonly interpreted, we engage in online activities that may constitute a sale or a share of Personal Information under California law. This may include showing you advertisements on other websites. For more information on how we use cookies and other tracking technologies, please see our Cookie Policy.

The following table identifies the categories of Personal Information that we sold or shared to third parties in the 12 months preceding the Last Updated Date of this Privacy Policy and, for each category, the categories of third parties to whom we sold or shared Personal Information:

Category of Personal Information

Categories of Third Parties

Cookies, beacons, pixel tags, mobile ad identifiers, or other similar technology; IP address; geolocation; information regarding consumer’s interaction with website, application or advertisement

Advertising networks; data analytics provider

The following table identifies the categories of Personal Information that we disclosed for a business purpose in the 12 months preceding the Last Updated Date of this Privacy Policy and, for each category, the category of recipients to whom we disclosed Personal Information. 

Category of Personal Information

Categories of Recipients

Identifiers (name, email address, telephone number, postal address and driver’s license number and, if storing a vehicle, license plate number); telephone number; signature and initials; records of products purchased; military or veteran status; imagery of face (driver’s license picture)

§  Service providers to allow us to provide our services to you or communicate with you (such as technology providers that provide software to store and process customer information)

§  Service providers to allow us to conduct and manage our business, including human resources services providers

§  Government entities

§  Litigants

§  Insurance companies and adjusters

*See also below

Bank account number (if a customer pays by check, we hold this information until the check is deposited); credit and debit card number

Financial institutions

Insurance policy number / other financial information (we collect a copy of a certificate/ evidence of insurance carried if the customer does not participate in our tenant insurance or tenant protection program; if the customer is storing a vehicle; we also may collect this when we obtain evidence of auto insurance); customer number (account ID or tenant ID)

§  Service providers to allow us to provide our services to you or communicate with you (such as technology providers that provide software to store and process customer information)

§  Service providers to allow us to conduct and manage our business, including human resources services providers

§  Government entities

§  Litigants

§  Insurance companies and adjusters

*See below

Audio and or video (CCTV/photographs) and recordings of phone calls or voice mail messages

§  Service providers to allow us to conduct and manage our business

§  Government entities

§  Litigants

§  Insurance companies and adjusters

Professional and employment related information (including employment history)

Service providers to allow us to conduct, administer and manage our business, including human resources services providers

* For customers participating in our tenant protection plan, we do not share this customer information with the entity we utilize to provide tenant protection at the time of collection (i.e., when a customer signs up for our tenant protection plan). However, if a customer files a claim as part of our tenant protection program, we will share the customer’s name, telephone numbers, email address, postal address and claim forms with the entity we utilize to provide tenant protection. This is done at the specific direction of the customer making the claim.

We disclosed Personal Information for the following business or commercial purposes:

·         Maintaining or servicing accounts

·         Processing or fulfilling orders and transactions

·         Providing customer service

·         Verifying customer information

·         Enabling or effecting, directly or indirectly, a commercial transaction

·         Acquiring and selling self storage facilities and related properties, including identifying and conducting due diligence on such facilities and properties and negotiating transaction agreements

We do not knowingly collect or sell the Personal Information of minors under 16 years of age. We do not use Sensitive Personal Information for purposes other than those the CCPA and its regulations allow for.

Retention of Personal Information

We retain your Personal Information for as long as necessary to fulfill the purposes for which we collect it, such as to provide you with the service you have requested, and for the purpose of satisfying any legal, accounting, contractual, or reporting requirements that apply to us.

Your Rights

If you are a California resident, you have the following rights with respect to your Personal Information:

(1)   The right to know what Personal Information we have collected about you, including the categories of Personal Information, the categories of sources from which we collected Personal Information, the business or commercial purpose for collecting, selling or sharing Personal Information (if applicable), the categories of third parties to whom we disclose Personal Information (if applicable), and the specific pieces of Personal Information we collected about you;

(2)   The right to delete Personal Information that we collected from you, subject to certain exceptions;

(3)   The right to correct inaccurate Personal Information that we maintain about you;

(4)   If we sell or share Personal Information, the right to opt out of the sale or sharing;

(5)   If we use or disclose sensitive Personal Information for purposes other than those allowed by the CCPA and its regulations, the right to limit our use or disclosure; and

(6)   The right not to receive discriminatory treatment by us for the exercise of privacy rights the CCPA confers.

How to Submit a Request to Know, Delete, and/or Correct

You may submit a request to know or delete by completing our webform available here, submitting a form in person at one of our locations, or by calling us at privacyinforequest@rightspacestorage.com or call (888) 513-7831.

If you are submitting a request on behalf of a California resident, please submit the request through one of the designated methods discussed above. After submitting the request, we will require additional information to verify your authority to act on behalf of the California resident.

Our Process for Verifying a Request to Know, Delete, and/or Correct

We will comply with your request upon verification of your identity and, to the extent applicable, the identity of the California resident on whose behalf you are making such request. We will verify your identity either to a “reasonable degree of certainty” or a “reasonably high degree of certainty” depending on the sensitivity of the Personal Information and the risk of harm to you by unauthorized disclosure, deletion, or correction as applicable.

For requests to access categories of Personal Information and for requests to delete or correct Personal Information that is not sensitive and does not pose a risk of harm by unauthorized deletion or correction, we will verify your identity to a “reasonable degree of certainty” by verifying at least two data points that you previously provided to us and which we have determined to be reliable for the purpose of verifying identities.

For requests to access specific pieces of Personal Information or for requests to delete or correct Personal Information that is sensitive and poses a risk of harm by unauthorized deletion or correction, we will verify your identity to a “reasonably high degree of certainty” by verifying at least three pieces of Personal Information previously provided to us and which we have determined to be reliable for the purpose of verifying identities. In addition, you will be required to submit a signed declaration under penalty of perjury stating that you are the individual whose Personal Information is being requested.

Right to Opt-Out of Sale or Sharing of Personal Information

You may submit a request to opt out of sales or sharing through our interactive webform available by clicking on this link: “Do Not Sell or Share My Personal Information.” If you have enabled privacy controls on your browser (such as a plugin), we will also treat that as a valid request to opt out.

Shine the Light Law  

We do not disclose personal information obtained through our Site or Services to third parties for their direct marketing purposes. Accordingly, we have no obligations under California Civil Code § 1798.83.

1.      Accessibility

We are committed to ensuring the Site, including this Privacy Policy, is accessible to individuals with disabilities. To find out more about what we are doing to ensure digital accessibility, please visit https://www.istorage.com/accessibility. Alternatively, please contact us as described below if you wish to access this Privacy Policy in an alternative format.

2.      How to Contact Us

To contact us for questions or concerns about our privacy policies or practices please email us at privacyinforequest@rightspacestorage.com or call (888) 513-7831.

Right to Request Deletion of Personal Information

Your Right

If you are a California resident, you have the right to request that we delete the Personal Information about you that we have collected or maintain.  However, a business is not required to comply with a request to delete if it is necessary for the business to maintain the Personal Information in order to, for example, complete a transaction, detect security incidents, comply with a legal obligation, or otherwise use the Personal Information, internally, in a lawful manner that is compatible with the context in which the consumer provided the information.

How to Submit a Request to Delete

You may submit a request to delete by clicking here and emailing the completed form to privacyinforequest@rightspacestorage.com or by calling (888) 513-7831.  You also may submit a request to delete by submitting a form in person at one of our locations.

If you submit a request to delete online, you will be asked to confirm separately that you want your Personal Information deleted.

Our Process for Verifying a Request

We will comply with your request upon verification of your identity and, to the extent applicable, the identity of the California resident on whose behalf you are making such request.  We will verify your identity either to a “reasonable degree of certainty” or a “reasonably high degree of certainty” depending on the sensitivity of the Personal Information and the risk of harm to you by unauthorized deletion.

We will verify your identity to a “reasonable degree of certainty” by verifying at least two data points that you previously provided to us and which we have determined to be reliable for the purpose of verifying identities.

We will verify your identity to a “reasonably high degree of certainty” by verifying at least three pieces of Personal Information previously provided to us and which we have determined to be reliable the purpose of verifying identities.  In addition, you will be required to submit a signed declaration under penalty of perjury stating that you are the individual whose Personal Information is being requested.

Notice of Right to Opt-Out of Sale of Personal Information

Your Right

If you are a California resident, you have the right to direct a business that sells (or may in the future sell) your Personal Information to stop selling your Personal Information and to refrain from doing so in the future.

The CCPA defines “sell” to mean selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a California resident’s Personal Information to another business or a third party for monetary or other valuable consideration.

How to Submit a Request to Opt-Out

You may submit a request to opt-out of sales by clicking here and emailing the completed form to privacyinforequest@rightspacestorage.com or by calling (888) 513-7831. You also may submit a request to opt-out by submitting a form in person at one of our locations.

How We Process a Request to Opt-Out

We will act upon your request to opt-out after we receive your request.  The CCPA does not require that we verify the identity of individuals who submit requests to opt-out of sales.  However, we may deny the request if we have a good-faith, reasonable, and documented belief that the request is fraudulent.  If we deny the request on this basis, we will notify the requesting party and provide an explanation why we believe the request is fraudulent.

Right to Non-Discrimination for the Exercise of a California Resident’s Privacy Rights

We will not discriminate against California residents if they exercise any of the rights provided in the CCPA as described in this section “Notice to California Residents.”  As such, we will not deny goods or services to that California resident; charge different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties; provide a different level or quality of goods or services to the California resident; or suggest that the California resident will receive a different price or rate for goods or services or a different level or quality of goods or services.  However, we are permitted to charge a California resident a different price or rate, or provide a different level or quality of goods or services, if that difference is reasonably related to the value provided to us by the individual’s data.

Authorized Agents

California residents may use an authorized agent to submit a request to know, delete, or opt-out of sales on your behalf.

If you use an authorized agent to submit a request to know or request to delete, we may require that (1) the authorized agent provide proof of your written permission and (2) you verify your identity directly with us.  These requirements do not apply if you have provided the authorized agent with a power of attorney pursuant to California Probate Code sections 4000 to 4465.

If you use an authorized agent to submit a request to opt-out of sales, you will need to provide that authorized agent with written permission to do so and submit written proof to us that the agent has been authorized to act on your behalf.

Shine the Light Law

We do not disclose personal information obtained through our Site or Services to third-parties for their direct marketing purposes.  Accordingly, we have no obligations under California Civil Code § 1798.83.

Accessibility

We are committed to ensuring this Privacy Policy is accessible to individuals with disabilities.  If you wish to access this Privacy Policy in an alternative format, please contact us as described below.

How to Contact Us

To contact us for questions or concerns about our privacy policies or practices please email us at help@rightspacestorage.com.

D. PUBLIC FORUMS

We may offer chat rooms, blogs, message boards, bulletin boards, or similar public forums where you and other users of our Website can communicate. The protections described in this Privacy Policy do not apply when you provide information (including personal information) in connection with your use of these public forums. We may use personally identifiable and non-personal information about you to identify you with a posting in a public forum. Any information you share in a public forum is public information and may be seen or collected by anyone, including third parties that do not adhere to our Privacy Policy. We are not responsible for events arising from the distribution of any information you choose to publicly post or share through our Website.

E. WIRELESS MARKETING SERVICES

We may provide you with the opportunity to register for special promotions, services, news, programming, and information delivered via text messaging and other wireless devices such as mobile phones and, in the event we do so, users are required to provide their express consent to receive such information, either by registering on the Website or via their wireless device (or both). We may require you to consent again in a subsequent confirmation message. Such services and promotional opportunities are provided by our third party affiliates. The information requested as part of the online registration process may include your wireless telephone number or email address, but only if specifically requested, and your carrier’s name. Additional information may be requested for specific promotions, such as a user’s preferences regarding goods or services, choices of music or artists, or other similar survey information. Depending on the promotion, we may also collect an email address or other contact information, and depending on the information collected, you may also be required to confirm your agreement to this Privacy Policy and the Terms of Use.

If you register for wireless marketing services, you understand and agree that you will be charged by your wireless carrier for all messages sent to you. Standard messaging rates will apply, unless noted otherwise. Under no circumstances will we be responsible for any wireless email or text messaging charges incurred by you or by a person that has access to a your wireless device, telephone number, or email address.

You may cancel one or more services via your wireless device at any time by using the unsubscribe mechanism provided by at the time the message is sent, or by sending a text message that says “UNSUBSCRIBE.” We will then terminate your registration for the most recent wireless service sent to you. If you unsubscribe, the service(s) will be terminated immediately and will cancel your previous opt-in.

You understand, acknowledge and agree that we may, in our sole discretion and without liability to any user, terminate any offer of any specific wireless marketing service or all wireless marketing services at any time without advance notice. We may provide notice of terminations or changes in services on this Website.

F. CHILDREN

The features, programs, promotions and other aspects of our Website requiring the submission of personally identifiable information are not intended for anyone under 18 years of age. We do not knowingly collect personally identifiable information from children under the age of 13. If you are a parent or guardian of a child under the age of 13 and believe he or she has disclosed personally identifiable information to us please contact us at info@optivestproperties.com. A parent or guardian of a child under the age of 13 may review and request deletion of such child’s personally identifiable information as well as prohibit the use thereof.

G. KEEPING YOUR INFORMATION SECURE

We have implemented security measures to protect against the loss, misuse and alteration of the information under our control, including Secure Sockets Layer (SSL) technology to encrypt the transmission of nonpublic personally identifiable financial and transaction information over the Internet. We also utilize additional security devices such as firewalls, security patches, and anti-virus programs, to protect nonpublic personally identifiable information. Please be advised, however, that while we strive to protect your personally identifiable information and privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and are not responsible for the theft, destruction, or inadvertent disclosure of your personally identifiable information. You agree to be solely responsible for keeping your Website user identification, password, and any other login information confidential.  In the unfortunate event that your “personally identifiable information” (as the term or similar terms are defined by any applicable law requiring notice upon a security breach) is compromised, we may notify you by e-mail (at our sole and absolute discretion) to the last e-mail address you have provided us in the most expedient time reasonable under the circumstances; provided, however, delays in notification may occur while we take necessary measures to determine the scope of the breach and restore reasonable integrity to the system as well as for the legitimate needs of law enforcement if notification would impede a criminal investigation. From time to time we evaluate new technology for protecting information, and when appropriate, we upgrade our information security systems. 

H. OTHER SITES/LINKS

Our Website may link to or contain links to other third party websites that we do not control or maintain, such as in connection with purchasing products referenced on our Website and banner advertisements. We are not responsible for the privacy practices employed by any third party website. We encourage you to note when you leave our Website and to read the privacy statements of all third party websites before submitting any personally identifiable information.

I. CONTACT & OPT-OUT INFORMATION

You may contact us as at info@optivestproperties.com if you: (a) have questions or comments about our Privacy Policy; (b) wish to make corrections to any personally identifiable information you have provided; (c) want to opt-out from receiving future commercial correspondence, including emails, from us or our Affiliated Companies; or (d) wish to withdraw your consent to sharing your personally identifiable information with others.

We will respond to your request and, if applicable and appropriate, make the requested change in our active databases as soon as reasonably practicable. Please note that we may not be able to fulfill certain requests while allowing you access to certain benefits and features of our Website.

J. SOLE STATEMENT

This Privacy Policy as posted on this Website is the sole statement of our privacy policy with respect to this Website, and no summary, modification, restatement or other version thereof, or other privacy statement or policy, in any form, is valid unless we post a new or revised policy to the Website.